Shonda is an accomplished Insurance Operations and Account Manager with over 25 years of experience in customer service and over 12 years in the insurance industry. Throughout her career, she has developed a reputation for expertly managing complex client accounts, ensuring smooth processing, and crafting personalized solutions to meet the unique needs of each client. With her strong leadership skills, Shonda leads a dedicated team, guiding them through operational challenges while fostering an environment of collaboration and high performance. Her deep understanding of both the operational and relational aspects of the industry has allowed her to build long-lasting client relationships, delivering exceptional service and peace of mind at every stage of the insurance process.

Outside of her professional endeavors, Shonda is committed to personal health and wellness. She enjoys adventures with her husband and friends, trying new cuisines, coffee shops, exploring the great outdoors, being a part of her church’s music program, meeting new people, or just surrounding herself with a heaping stack of books and a hot cup of coffee.

Shonda’s positive, fun-loving spirit and strong sense of balance make her a natural leader, both at work and in her personal life. She looks forward to helping you find a solution for your insurance needs or connecting you with the right person to make it happen!